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Clearer thinking for the messy bit.
Articles, short videos and practical guides about AI, transformation, systems and operations, grounded in the decisions leaders actually have to make.
ReadWatchApplyIdeas are useful when they change the next decision.
01ReadEssays and explainers
02WatchShort videos and talks
03ApplyPractical questions and guides
Featured thinking
01AI economics
Move Over Tokens. It's All About Outcomes Now.
Outcome pricing may sound like a new commercial model, but the economics have not disappeared. Somebody still has to define the outcome, measure it and deal with the inconvenient operational reality in between.
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Short answers to live questions.
Fast, practical perspectives on AI agents, recruitment, trust and automation.
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AI Agents & Trust
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AI vs Automation
From BOS
Business operations, streamlined.
Longer-form thinking on what happens when ambitious strategies meet ordinary processes, imperfect data, real people and budgets that still exist.
Tokens Are Cheap. So Where Is the ROI?
Cheap intelligence is not the same as profitable change. The real cost appears when AI meets process, oversight and the work required to make it useful.
Read on SubstackThe Revenue Engine Is Being Rebuilt
AI is changing the mechanics of growth, but technology alone does not create a connected revenue operation.
Read on SubstackWe Need to Talk About the C Word
Culture is not the soft part sitting beside transformation. It is the operating environment every process, system and decision has to survive.
Read on SubstackDing Dong! The CRM Is Dead.
The CRM is not dead. The discipline of designing it around real customer work may simply have gone missing.
Read on SubstackThe Curse of Silos on Strategy
Disconnected initiatives create wasted spend, exhausted teams and customer experiences that reveal the joins.
Read on SubstackFix the Foundation. Scale the Future.
Why BOS exists, what foundations-first transformation looks like and why surface-level strategy is rarely enough.
Read on SubstackBusiness Operations StreamlinedPractical thinking, directly to your inbox.
Subscribe to BOS A straightforward first conversation
Bring the vision. Bring the questions. Bring the messy bits.
Book a straightforward conversation about what you are trying to achieve, what may get in the way and whether I can help.
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